Multicultural Competence 
Healthcare & Human Service Organizations

Background

• Multicultural Practice 101 
• Rationale for Cultural Competence in Primary Care 
• Building Diversity in Organizations 
• Evolving Language of Diversity (See specific article on Latinos) 

First Steps

• Circles of My Self (different version; guidelines)   
• Social Identity Profile 
• Examining Privilege Exercise 
• Cultural Identity Activities 
• Group Cultural Identity Activity

Next Steps

• Examine how diversity, inclusivity, or cultural competence fits into the organization's mission and values.  
• Explore and discuss how senior leadership reflects and nurtures diversity and inclusivity.  
• Create a diversity committee or an inclusive space for strategic planning, communication, and implementation.

• Conduct a formal multicultural organizational assessment (see here for a helpful guide). 

• Stages of Multicultural Organizational Change
• Cultural Competence in Primary Health Care: Eliminating Health Disparities
  
• Evidence Base for Cultural and Linguistic Competence in Healthcare 
• Cultural Competence: It All Starts at the Front Desk 
  
• Teaching Cultural Competence in Healthcare

Facilitation

• Meeting Facilitation - The No Magic Method
• Group Facilitation Handouts
• Discuss what dialogue looks like (go here for workshops on dialogue) 
• Additional ideas for making trainings better
• Sample communication training